I’m flying to Seattle this weekend (more on that in another post) on Lufthansa and was (naturally) a little anxious about that fact that Lufthansa pilots wanted to go on strike. I mean, I bought my tickets back in October and haven’t been home to see my family in over a year. Even though their strike was scheduled to end a couple days before my flight, it still made me uneasy.
So, what better outlet for my nerves than a little complaining via Twitter? Here’s what I tweeted on Monday:
Here’s hoping the Lufthansa pilot’s strike ends on Thursday (as scheduled) so I can fly to Seattle on Saturday without any problems.
And then later, after hearing that the strike was already over:
Yipee! RT @nytimes: NYT NEWS ALERT: Striking Lufthansa Pilots Agree to Suspend Walkout, the A.P. Reports.
That night, part of a CNN report covered how Lufthansa was dealing with the fallout from customers – by individually replying to tweets complaining about the airline. And wouldn’t you know it, the next morning, I had my very own personal tweet from Lufthansa:
Lufthansa_USA @namatovu Confirm strike suspended by court, your flights should be fine. Updated schedules always on LH.com.
Wow, kind of a savvy way of trying to repair your reputation, don’t you think?
Now that is a cool use of Tweeter! I hope that you have a safe flight home and enjoy your visit!
Good job! Have a great time in Seattle with your family. I look forward to seeing pictures.
Thanks!
Good news! Hope you have a great trip home :-)
Glad you had such good luck!
I am going to London in 2 weeks and am supposed to return on March 9, the day after the strike is supposed to resume. Hope my luck is as good! :D
Michelle: Thanks!
CN Heidelberg: I’m pushing my thumbs for you!
I got a personal tweet from Lufthansa too about a flight last week. I, too, thought it was nice a touch. I have not been in HH much lately, but let’s get together next time I am back (hopefully in April, but not certain).